Event Cancellations & Refund Policy

We’re incredibly grateful for the support our events receive. As a family-run business, we carefully plan each workshop and event in advance, often ordering materials, food, and working with external suppliers based on confirmed attendee numbers. For this reason, we do have the following cancellation policy in place.

Children’s Events

Cancellations must be made with a minimum of 48 hours’ notice in order to receive a refund. This allows us the opportunity to re-sell tickets and cover the cost of materials and external providers.

Cancellations must be submitted either:

• By email to orders@pughsgardencentre.co.uk, or

• By phone to your participating Garden Centre location.

Unfortunately, we are unable to offer refunds for:

• Missed events

• Late arrivals

• Change of mind

• Booking errors or human error

We understand that unavoidable illness and genuine extenuating circumstances can arise, and these will be considered at our discretion on an individual basis.

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Food Hall Events

For our Food Hall events, we require a minimum of 7 days’ notice for cancellations in order to issue a refund.

As we order food and drink specifically based on confirmed numbers, we are unfortunately unable to provide refunds for cancellations made within 7 days of the event.

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We appreciate your understanding and support. These policies allow us to continue offering high-quality, enjoyable events for our community while working responsibly with our suppliers and partners.

If you have any questions prior to booking, please don’t hesitate to get in touch.

Thank you for your continued support,
The Pugh’s Garden Centre Team