EPOS Administrator

Location: Pugh's Garden Village – Radyr & Wenvoe
Hours: Full Time – 37.5 hours per week
Contract: Permanent
Salary: from - £25,330.50 up to £26,000 per annum
Pay: Monthly

Pugh's Garden Village is seeking a proactive and detail-focused EPOS Administrator to support our retail and restaurant operations across our Radyr, Wenvoe Garden Villages, and Rogerstone, and Abergavenny Garden Kitchens

This is an exciting opportunity for someone with strong IT and retail systems experience to play a key role in maintaining accurate product, pricing, and stock information across the business. The role is based across both sites and will also require travel to other Pugh's locations when necessary. Therefore, a full UK driving licence and access to a vehicle are essential.

The Role

As our EPOS Administrator, you will be responsible for ensuring the smooth running of our electronic point of sale (EPOS) systems, supporting colleagues with technical queries, maintaining accurate pricing and product records, and assisting with stock control processes.

Key Responsibilities

• Maintain and update product listings, descriptions, barcodes, and pricing within the EPOS system.
• Set up and monitor seasonal promotions and pricing updates.
• Set up and monitor Category / supplier performance reports Weekly, Monthly & YTD
• Liaise with Pugh’s buyers and suppliers to ensure accurate product data is created and maintained.
• Support till operations and troubleshooting till, scanner, and EPOS-related issues.
• Generate and distribute price barcode labels.
• Monitor and investigate stock discrepancies.
• Assist with stock takes and inventory audits using the EPOS system.
• Train and support retail colleagues in till operation and EPOS procedures.
• Work closely with the IT and EPOS providers to resolve technical issues.
• Provide excellent customer service and support front-of-house activities when required.
• Travel between Radyr, Wenvoe, and other Pugh's business locations as required.

About You

• Experience using EPOS systems within a retail environment.
• Excellent attention to detail and a high level of accuracy.
• Strong IT skills, including Microsoft Excel (Pivot Tables & Formulas) and inventory management systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organisational and multitasking abilities.
• Flexibility to work weekends and bank holidays to support planned projects (new store launch, events)
• A full UK driving licence and ability to travel between business locations.
• Garden centre or horticultural retail experience would be advantageous but is not essential.

What We Offer

• Full-time permanent role working 37.5 hours per week.
• Monthly pay.
• Staff discount.
• Opportunities for training and development.
• The chance to work within a successful and growing family-owned business.
• A varied and rewarding role supporting multiple areas of the business.

What we offer:

• A supportive, friendly working environment
• Staff discounts ranging from 10%-50% off in the garden centre, food halls and cafés
• Free on-site parking
• Wide range of training provided
• Staff health & well-being support scheme
• Pensions scheme
• Uniform allowance
• Yearly personal developmental reviews
• Staff prizes and giveaway

Apply to: nthompson@pughsgardencentre.co.uk