Meet Santa this Christmas at Pugh’s Garden Villages in Radyr and Wenvoe!

This year, Santa and his helpers will be welcoming families at both of our Pugh’s Garden Village locations, each with its own magical Christmas experience.

Please read below to learn what each experience will entail at either Radyr or Wenvoe.

Radyr - Santa and the Magic Christmas Tree

One at a time, each family will enjoy a magical 10-minute visit inside our Winter Woodland Lodge at Radyr. Guided by Santa’s elf, children will plant a magic bean before meeting Santa for a photo opportunity and receive an age-appropriate gift from Santa. Whilst with Santa, children will also discover that their planted bean has magically grown into their very own Mini Christmas Tree to take home! (the elves have kindly asked if grown-ups can keep this a surprise for little ones!)

Wenvoe - Santa and the North Pole Letter Sender

One at a time, each family will enjoy a magical 10-minute visit inside our Cosy Woodland Tipi at Wenvoe. Guided by Santa’s elf, children will write their Christmas wish list and then upon meeting Santa, they will get to post their letter directly to the North Pole Mail Room via the Magical Teleporter! You will then enjoy a photo opportunity and receive an age-appropriate gift from Santa.

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Please read our FAQs below

 

How do I book tickets?
Tickets will be available to book via the Pugh's Loyalty Club app, only, from September. You can download Pugh's Loyalty Club App via the buttons below and sign-up for free. For the best chance of securing tickets, we do recommend to upgrade to Bloom. Our Bloom Members will have exclusive early-bird access as part of their subscription perks. Bloom subscription is £20 for a whole year and includes a number of other benefits, including a free meal at our restaurants!

  

 

Is this the same as your previous Santa experiences?

No. In the past, Pugh’s Santa experience was a 30-minute group session, shared with multiple families. For 2026, we’re bringing Santa back in a whole new way — a truly magical 10-minute private experience. This year, each family will step into the wonder of Christmas on their own, enjoying special one-to-one time with Santa alongside a child friendly activity, without the distraction of a large group.

This festive experiences bring the spirit of the season to life while returning to Pugh’s roots - a simple yet enchanting grotto. Gather round with Santa for a heart-warming chat, a sprinkle of elf magic, and make unforgettable memories in a fairy-tale setting.
 

Where is the Grotto?
We have TWO garden centres, one located in Radyr, Cardiff and one located in Wenvoe, Vale Of Glamorgan, each with their own Grotto with a different Santa Experience (as detailed above). When booking, please ensure you are booking for the correct location as tickets cannot be transferred between locations.

 

What is the price?
£18 per child and £4 per adult per visit.

 

How can I contact you about the Grotto/Who should I speak to?
Pugh’s Grottos are managed externally by a dedicated team at ‘Great Grottos Ltd’ and not by Pugh’s staff directly, therefore any queries regarding bookings can only be answered via Great Grottos on 01306 886 989 | bookings@greatgrottos.co.uk

 

Will this be the same Santa who has been at Pugh's the last few years doing story-times etc?
No, Great Grottos outsource Santa specifically so this will be different to the Santa that Pugh's have worked directly with in previous years - we want to provide full clarity on this as we know some parents like to ensure consistency for their children depending on their age.

 

Will a photo be taken of our visit with Santa?
Yes. Professional photos are available to purchase during your visit inside the Grotto. You may also take your own photos. 

 

Is there a limit on the number of children per family?
Each booking can have a maximum of four children's tickets. If you wish to book for more than four children, you will be instructed to make two bookings. Your group will still be able to visit together at one of the times you have selected.

 

How many adults may attend?
Due to space, up to 5 adults may attend.

 

What gift will my child receive?
Each child will receive an age-appropriate gift from Santa. As part of our sustainability drive, all gifts will be supplied unwrapped.

 

Do I have to pay for my baby?
If your baby is the only child in your booking, then yes, a child ticket is required. However, if your baby is attending alongside another paying child, they can visit for free (excluding receiving a gift).

 

Can I bring my dog into the Grotto?
We love dogs here at Pugh’s, but unfortunately they cannot join the Grotto experience. To ensure the comfort, safety, and enjoyment of all our visitors (as well as to protect the setting), we kindly ask that dogs do not enter. Our Garden Centres are otherwise dog-friendly. 

 

Will you be taking school bookings?
Yes. School bookings will be managed via Great Grottos once tickets are live, either online or by calling the number we will provide.

 

Who are Great Grottos Ltd?
Great Grottos are UK Leaders in Christmas Grottos and they operate in top retail centres across the UK.